Privacy Policy

Last updated: 21 September 2026

Who we are

Playback Live is operated by Nibbs Events Ltd. (“Playback Live”, “we”, “us” or “our”).

For the purposes of UK data-protection law, Nibbs Events Ltd. is the controller of the personal information described in this notice.

You can contact us using the following details:

• Email: office@nibbsevents.com
• Telephone: +44 (0) 7802 484642
• Postal address: 460 Merton Road, London, SW18 5AE

What this notice covers

This notice explains how we collect, use, share and retain personal information when you:

• visit the Playback Live website;
• submit a contact-form enquiry;
• join our mailing list;
• interact with marketing emails we send; or
• make choices about cookies and analytics.

External websites linked from this website, including ticketing websites, operate under their own privacy notices. We are not responsible for how those external services process your information.

Information we collect

Information collected when you visit the website

We and our service providers may process limited technical information generated when you use the website, including:

• your IP address;
• browser and device information;
• requested pages and access times;
• security and server logs; and
• information needed to operate, secure and troubleshoot the website.

Contact-form enquiries

If you submit a contact-form enquiry, we may collect:

• your name;
• your email address;
• your telephone number, if you choose to provide it;
• the contents of your enquiry; and
• technical information associated with the submission.

Mailing-list subscriptions

If you ask to join the Playback Live mailing list, we collect and process:

• your email address;
• your subscription status;
• the date and time of your subscription request;
• confirmation and unsubscribe information; and
• information needed to demonstrate and administer your marketing preferences.

Joining the mailing list is optional.

We use a double opt-in process. After submitting the form, Mailchimp sends you a confirmation email. You are not treated as a subscribed contact unless you follow the confirmation link.

Mailchimp may also provide delivery, unsubscribe and campaign-interaction information, such as whether an email was delivered, opened or a link was selected, where those reporting features are enabled.

Analytics information

If you accept analytics cookies, Google Analytics may collect information about how you use the website, including:

• pages viewed;
• approximate location;
• browser and device information;
• time spent on the website; and
• interactions with website content.

We use this information to understand aggregate website use and improve the website. We do not use Google Analytics to identify you directly.

Cookie preferences

We store your cookie preference so that the website can remember whether you accepted or rejected analytics cookies.

More information is available in our [Cookie Policy](/cookie-policy).

Why we use your information

Operating, securing and maintaining the website

We process technical information and security logs for our legitimate interests in providing a secure and reliable website.

Diagnosing faults and preventing misuse

We process technical information, security logs and submission information for our legitimate interests in protecting the website and its users.

Responding to enquiries

We process your contact details and the contents of your enquiry for our legitimate interests in responding to you.

Where relevant, we may also process this information to take steps at your request before entering into a contract.

Administering mailing-list subscriptions

We process your email address, subscription status and confirmation information based on your consent.

Sending marketing communications

We process your email address and marketing preferences, based on your consent, to send Playback Live news, event announcements and marketing emails.

Measuring marketing-email engagement

Where Mailchimp reporting features are enabled, we may process campaign delivery and interaction information.

We do this based on your consent and our legitimate interests in assessing the effectiveness of communications you requested.

Understanding website use

We process analytics information through Google Analytics only where you have given consent.

Remembering your cookie preference

We process cookie-preference information for our legitimate interests in recording and respecting your choice.

Marketing communications

We will only send Playback Live marketing emails where you have consented to receive them and completed the double opt-in confirmation process.

Our marketing emails will identify the sender and include an unsubscribe link.

You may withdraw your consent at any time by:

• selecting the unsubscribe link in a marketing email; or
• contacting us at office@nibbsevents.com.

Withdrawing consent does not affect the lawfulness of processing carried out before your consent was withdrawn.

We may retain limited information after you unsubscribe where necessary to record and respect your opt-out.

Who we share information with

We may share personal information with providers that help us operate the website and provide its services.

These providers include:

• Netlify, which provides website hosting, delivery and form-handling services;
• Neon, which provides managed database infrastructure used by the website;
• The Rocket Science Group LLC, trading as Mailchimp, an Intuit company, which manages mailing-list subscriptions, confirmation emails, marketing communications and unsubscribe records;
• Google LLC and/or Google Ireland Limited, where you consent to Google Analytics or activate Google-provided content; and
• professional advisers, regulators, law-enforcement authorities or other parties where disclosure is required by law or reasonably necessary to protect our legal rights.

These providers may only use information in accordance with their contractual obligations and applicable data-protection law.

Mailchimp acts as a processor when it processes mailing-list information on our behalf.

Further information is available in the Mailchimp Data Processing Addendum and Intuit Privacy Statement.